Consulting
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Maestro Workforce Services provides consulting services designed to help clients achieve the full benefits of workforce optimization. We offer a variety of standardized and customized consulting options designed to help companies optimally align their processes, technology, and people to their business needs. Whether you have processes or technology that do not seem to be working for you or whether you are looking to understand what new processes or technology would work better for you, we offer industry experts who can help you identify a path to improvement.
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Training
Maestro Workforce Services offers Workforce Management training designed to enable workforce planners to reach their full potential by assuring they are properly trained in the fundamental concepts and principles of workforce management. Most vendor-provided training is designed to get software implemented and into use as quickly as possible, but when the business needs or operations change users are often left with limited ability to adapt to those changes.
We provide fundamental training on concepts and principals on a wide scale of topics from basic fundamentals such as Forecasting, Scheduling, and Tracking to advanced topics such as multi-channel (inbound, outbound, chat) or multi-skill planning and performance management. Our training courses are designed to develop and maintain highly skilled workforce planners who can adapt to any operational environment.
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Services
Maestro Workforce Services provides coaching and planning services to supplement and optimize your workforce planning team. To achieve full benefit of your workforce optimization technology investment, it is critical to invest in skilled workforce planners able to link your business and technology. However, change is a constant in today’s world and businesses all face the challenge of replacing their skilled work force planners at some point.
We can provide services designed to assure that your business continues to run optimally during times of change by helping fill staff vacancies, optimal on-boarding of new staff, or change management for existing staff. Our temporary staffing solutions can be used to provide you with trained and skilled workforce planners on an interim basis to assure your business continues to operate efficiently and optimally after the departure of your workforce planner. Additionally, we can provide coaching services designed to help newly hired workforce planners optimally transition into your unique business requirements, or to help existing workforce planners adapt your workforce planning processes to changing business needs.